SUMMARY

The Systems Engineer will provide technical support and assistance by performing needs analysis, procurement support, installation, guidance, and problem resolution for computers and servers.

GENERAL RESPONSIBILITIES

Work in coordination with the overall goals and objectives of the Director of Technology Solutions.
Assist other staff members, when needed, to support teamwork and contribute to the successful completion of their objectives and strategies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide expert Business Technology guidance to end users.
Installation and configuration of computer hardware, operating systems, and applications.
Maintenance and monitoring of computer desktop, mobile, and tablet systems.
Diagnosing and solving hardware or software faults.
Testing and evaluating new technology.
Manage all types of business technology projects, monitor applications, and provide analytical solutions to resolve technical issues.
Provide system configuration and application upgrade support.
Analyze and develop plans to improve the quality of the Technology Solution systems.
Maintain system and data integrity during change control and management processes.
Other duties as assigned.

EDUCATION AND EXPERIENCE REQUIRED

Bachelor's degree in Computer Science or Information Technology, or equivalent work experience.
Minimum of 2 years of technical support experience with MacOS, iOS, Windows, VMWare, Azure Cloud Services includig Azure Active Directory, Office 365, and Ring Central are a plus.
Proficient in the use of online and remote-connecting software.
Demonstrated ability to examine, question, explore, and troubleshoot a variety of issues.